sms-privacy-policy - AVX Networks

Privacy Policy for SMS Subscribers

Effective Date: October 29, 2024

1. Introduction Thank you for subscribing to our SMS notifications regarding network outages. At AVX Networks (“we,” “our,” “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you subscribe to receive SMS notifications.

2. Information We Collect When you subscribe to our SMS service, we may collect the following types of information:

Mobile Phone Number: The phone number you provide to receive SMS notifications. This is required for delivering messages to you.
Subscription Data: Information about your subscription, including the date and time you subscribed and your preferences regarding notifications.
Message Content: Any messages you send us, including inquiries or responses, which may help us improve our services.
Usage Data: Information about how you interact with our SMS messages, including whether you opened the messages and any responses you provided.

3. How We Use Your Information We use the information we collect for the following purposes:

Notification Delivery: To send you timely SMS alerts regarding network outages, including initial notifications, updates on the status of outages, and estimated restoration times.
Customer Support: To respond to your inquiries and provide assistance related to network outages or your subscription.
Service Improvement: To analyze usage patterns and improve our notification services.
Compliance: To comply with applicable laws and regulations, and to enforce our terms and conditions.

4. Disclosure of Your Information We may share your information in the following circumstances:

Service Providers: We may employ third-party service providers to help us deliver SMS notifications. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.
Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to respond to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. SMS Messaging By providing your mobile phone number, you consent to receive SMS notifications about network outages. Important details include:

Message Frequency: You may receive multiple messages during an outage, including updates and estimated resolution times.
Opt-Out Instructions: You can opt-out of receiving SMS notifications at any time by replying “STOP” to any message. You may also contact us directly at support@avxnetworks.com to request removal from our SMS list.
Message and Data Rates: Standard message and data rates may apply. Check with your mobile carrier for details.

6. Data Security We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. This includes using encryption and secure server technology. However, no electronic transmission or storage method is entirely secure, and we cannot guarantee absolute security.

7. Your Rights Depending on your jurisdiction, you may have the following rights regarding your personal information:

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You can request correction of any inaccurate or incomplete personal information.
Right to Deletion: You may request the deletion of your personal information, subject to our legal obligations to retain certain data.
Right to Object: You have the right to object to our processing of your personal information under certain circumstances.

To exercise these rights, please contact us using the contact information provided below.

8. Changes to This Privacy Policy We may update this Privacy Policy periodically. If we make significant changes, we will notify you via SMS or email and update the effective date at the top of this policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

9. Contact Us If you have any questions or concerns regarding this Privacy Policy, your personal information, or our SMS notification service, please contact us:

Email: support@avxnetworks.com
Phone: (310) 510-6924
Address: PO Box 172, Avalon, CA 90704
Website: www.avxnetworks.com